1. General Policy
Due to the digital nature of our products, all sales are final once a license key has been delivered or activated. We do not provide refunds or exchanges for products that have been accessed or used.
2. Eligibility for Refunds
Refunds may be considered only under these specific circumstances:
· The product was not delivered and no license key was issued
· A duplicate purchase was made by mistake (provided the additional license remains unused)
Once a product has been downloaded, activated, or accessed, it becomes ineligible for any refund.
3. Technical Support
If you encounter technical issues with our products:
· Contact our 24/7 support team via Discord for assistance
· Our team will provide comprehensive troubleshooting to resolve any problems
Note that technical support requests do not qualify as grounds for refunds.
4. Chargebacks & Payment Disputes
· Chargebacks and payment disputes are strictly prohibited
· Initiating a chargeback will result in immediate and permanent license revocation
· We reserve the right to take legal action against fraudulent chargebacks under applicable laws
5. Customer Responsibility
By completing a purchase, you acknowledge and agree that:
· You have read and understood this Refund Policy in its entirety
· You accept that refunds are not available after product delivery or activation
· You will contact support for technical issues rather than seeking refunds or chargebacks
6. Policy Updates
We reserve the right to update this policy at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
7. Contact Information
For questions regarding this policy, contact us at:
· General Inquiries: [email protected]
· Payment Issues: [email protected]
· Legal Matters: [email protected]